Aging Capriciously

Haste makes waste! He who hesitates is lost? These are two very popular sayings but they express two very different ideas and concepts about time. You well might ask which is true. Should I take my time, think things through, get a second opinion and then make a decision to act? Or is such carefulness a vice? In this day of rapid change, perhaps hesitating is to lose great opportunities. Should I act quickly and seize the moment? What do to? Act fast or think things over? Oh, why isn’t life simple? 

Alas, the world is full of information which contradicts itself. Perhaps, the contradictions arise from the simple fact that there is no ultimate truth. Sometimes it pays to act fast and sometime it pays to hesitate. On the other hand, perhaps it is the complexity of life that makes it so much more interesting. You have heard it said “All things in moderation.” This is good advice, however sometimes moderation can lack passion and commitment. To be too moderate, is to be very bland. It is to be in the middle. Non-assuming, vanilla and non-offensive.  It may be a foolish attempt to try to please everyone. 

There are times when you must take a stand on something. This means you might offend a few or even many people. Moderation is not always a panacea. In life, there will be times when you must rush and times when you cannot afford to rush. There may also be times when it pays to go down the middle road and there will be times when for your own integrity, you must take a stand. It was simple for Robert Frost since he had only two choices. He had a high road and a low road. Now we have many more roads to face. Today, most of us face multiple choices. The road now forks in ten or more directions.

Which path do you go down today? What kind of a day will this be for you? Will it be a day to be careful and deliberate or will it be a day for speed and uncertainty? Will you take a road of moderation or will you take a road of passion and commitment? How will you decide? At the end of this day, ask yourself if you found the right balance between haste and hesitancy and between passion and moderation.  Did you? What will tomorrow bring?

Time and tide wait for no man or woman; an old saying that has been around forever. Despite this good advice, there are people who are forever waiting. In fact, some might argue that the world is composed of two types of people; the wait-ers and the do-ers. Wait-ers are people who hope that good things will come to them and do-ers are people that make the good things come to them. Wait-ers hope to win the lottery so they can buy the things they want. Do-ers go out and make the money to buy what they want. We all have friends who fall into these categories or habits. Friends who are waiting to take a holiday to another country, friends who are waiting for Mr.or Ms right, friends who are waiting for their ship to arrive. We eventually come to realize that they will be dead and buried before any of these things happen. One of the reasons why Nike’s motto “Just do it” is so powerful is the way it resonates with most of us at a primal level. We all want to be doers but many of us fall into the category of wait-ers.
Why do we wait is a good question? Why do we wait and wait and wait and wait? What fears stop us (because the answer to the first question is FEAR) from becoming doers? What can we do to overcome these fears? Psychologists would say that the first step is to overcome the excuses and denial and to admit our fears. Be honest with ourselves and make an inventory of our fears.  Put them down on paper.

Once we admit our fears, we can take the second step. The second step is to decide to do something about our fears. I was afraid of heights. For years, I admitted it but could not decide what to do about it. Finally, I decided to do a solo parachute jump. It took me nearly ten years but I finally did it on my 55th birthday. Since then, I am much less intimated by being up high. This is the decision step.  Identify and then decide to take action.

The third step is the action step. My action was a skydive.  There are often many remedies, but which is the right solution for you. For me, it was to find a sky diving club, join them and take a class in sky-diving. Once I decided to take the sky-diving training and jump, I had to actually attend the training and then go to the school. I had to make several trips to the airport before I could jump because on two consecutive occasions the airport was closed for jumping due to bad weather. I almost gave up the idea but the third time was a charm. I was able to jump by myself out of the plane at about 5000 feet. Believe me when I say, I was scared to death. However as I floated down, I realized the beauty and unreality of the entire event. I actually relaxed enough to start enjoying it once my chute opened. Had I not taken action, the first two steps would be worthless.

Which are you, a wait-er or a do-er? We all are wait-ers in some areas of our lives. We all have fears that cause us to avoid or put off doing certain things. What are the events and activities that you put off? What are the fears you have to overcome? Can you practice these three steps or just take one of them this next year? What do you think would happen if you did? How do you think your life would be different? Life is waiting for you to start.

Okay, so now you have plans to become healthy, wealthy and wise. But what about your immortal soul? “What doth it profit a man if he gain the whole world and suffers the loss of his own soul” (Matthew). Many of us worry about time and money. We worry about how we look and what people think of us. We worry about holidays, vacations, buying things, having the right image and having the right toys. What gets lost in our mad material rush for things and image is our immortal soul. We remember to put out the garbage but we forget our souls. Our souls will go on long after our body has aged and withered away. What is more important, how you look or how your soul looks? The fourth plan we all need concerns our spiritual development.

The highest level of development is considered by many wise people to be spiritual. Without spiritual development, we wither and rot on the vine. We are hollow and shallow people without a soul. We can plan a budget and plan time for going to school, friends, family and exercise, but what will it all be for if we cannot put aside time to develop our soul? Thus, a plan to develop your soul might just be the longest reaching and most important plan you can have. Without such a plan how can you grow wiser and kinder and more just? My spiritual plan is very simple. For others, it may be going regularly to church, mosque or synagogue. The core of my spiritual exercises is my daily spiritual prayer. Each day before I begin my activities, I recite a spiritual prayer and take five minutes to do a spiritual reading. This practice constitutes a sort of daily spiritual exercise for me. Every year, I attend a silent retreat at a Jesuit Retreat house called Demontreville. It is three days of spiritual reflection and prayer. The silence for three days helps me to get in touch with my inner being and to really reflect on where my life and my goals are. I have now attended over 25 of these yearly retreats. These retreats have helped me to develop spiritually, morally and ethically. Every year, I look forward to my annual retreat as an important time for spiritual renewal and reflection. Karen and I also attend a Sunday night bible studies group. We meet weekly with other folks to discuss various aspects of the Christian faith. I am sure there are groups for all religious faiths.

There are many spiritual exercises in the different religious traditions that can help you to develop spiritually. They all offer you more joy and happiness if you take the time to practice them. Are you satisfied with your spiritual and moral development? Are you doing something to help develop in these areas? Have you set aside time for your spiritual development? Do you have a concrete set of exercises and activities to help you grow spiritually? If not, when will you begin? Can you start by taking five minutes today for a spiritual reading from the Bible, Koran, Hindu Scriptures, Buddhist readings or the Torah? If not, can you simply read a good selection from a book on moral and ethical development? Five minutes each day that might change your immortal soul!

The first of my plans dealt with being healthy and wealthy. The third plan that I have found essential is for mental and cognitive development. This is a plan for being wise. Yes, I mean a plan to expand your brainpower or at least your knowledge base. It has been said that the only real job security we have is between our ears. In this day of rapid obsolescence, the knowledge and skills that one has can become outdated very quickly.

We need to think of learning as a lifelong endeavor and not just as a series of degrees or diplomas. To do that, each of us needs some type of learning or self-development plan. This is too important to trust to employers or others with the hope that they will provide us with the training and education we need to stay current. We need to develop our own lifelong training program. This plan will be different for each of us. It will depend on your knowledge, skills and abilities and your personal interests and aspirations. The goal of this plan is to stay viable and valuable to yourself and to others.

I try to develop a plan each year to insure that I am keeping up with technology and the key insights in my chosen career field. I am now able to use the Internet to help me do this. The use of RSS feeds (Really Simple Syndication), Google alerts, Blog notices, Facebook and LinkedIn, webinars, Ezines and other automatic downloads helps me to keep abreast of what is happening in the workplace. I also try to subscribe to current magazines that will help me to keep abreast of events in my field.

If you cannot afford new magazines and books, you can make a weekly trip to the library and simply scan the newest magazines for insights. Belonging to professional associations can be somewhat expensive but may be well worthwhile if you can use the time effectively for growth and development. Professional associations give you the opportunity to meet and network with leaders and experts in your field. These contacts can be invaluable. The website LinkedIn allows you to participate in a wide range of professional associations on-line. The networking and knowledge that you can learn from these “virtual” organizations on LinkedIn can be almost as valuable as attending a “real” organization and at little or no cost.

Finally, do you look for opportunities to attend workshops and conferences that will give you new learning and insights? There are many free podcasts, webinars, video-conferences, teleconferences, papers and articles on the web that are wonderful resources and they do not cost a cent.

If you do not have a plan or as you start to develop your plan, here are some key questions to think about:

• How will you ensure that you remain knowledgeable and informed?
• What could you do now to be better informed about your world and what’s happening
in it?
• Can you read a book, take a class or attend a lecture each month?
• Are you taking advantage of the free opportunities for education and training on
the Internet?
• Make a schedule of activities that will keep your mind healthy and flexible and
see if you can stick to it for the next year.

The second of the five plans that you need to better manage your time deals with your health. All of us want to be healthy. You have only to visit the health clubs the day after New Years to witness all of the people who have suddenly decided that their goal for the New Year is to become healthy. However, it takes more than just desire to become healthy. You have to also have commitment, follow-through and a plan. Have you ever noticed that the more successful people are the more time they spend taking care of their health? All the money in the world will not do you any good if you don’t have your health. True, some health problems are not preventable by good diet and exercise. However, bad diet and no exercise will make any existing problems worse and perhaps create a multitude of life-style related illnesses and disease. The medical dictionary is full of illnesses that are preventable or ameliorated by good diet and exercise.

I have been keeping to a diet and exercise program now for over 25 years. I chart my exercise and diet regularly. I keep food goals and exercise goals. I am not trying to be an Olympic athlete. I seldom run any marathons or races. However, I feel good, maintain a healthy weight and occasionally am able to compete in some short local events. I don’t make a habit of it because what is the point? At my age, I am not going to break any records or win any gold medals. My entire exercise and diet program is aimed at what a friend of mine called “maintenance.” I want to maintain an adequate level of heath and fitness to enjoy life daily. Do you have a health and exercise plan that you chart daily or weekly? Does your program work for you? If not, I am going to suggest the following ideas.

Your health plan should address both weight and exercise to start. List your goals in terms of weight and exercise. I use a wall calendar with large open squares to write in. I put my daily amount (length of time running or swimming or yoga or walking) in the appropriate daily square. My calendar is what enables me to track how often I exercise against my goals. For instance, my goals now are as follows: to run at least 16 times each month for an average of 30 minutes a run; to swim at least 3times per week for an average of 45 minutes each swim; to do 50 pushups or ten pull-ups each day; to do yoga at least twice a week and to walk with my wife for 3 miles at least twice a week.

At the end of each month, I look at my calendar and count the number of times I did each exercise against my goals and I put it in a little notebook. I have been keeping this record for over 20 years now. Writing it down helps me to keep on track and to look back to see how I am doing each month for the current year. I also summarize my weight based on my daily weigh-ins on the bathroom scale and compute an average monthly weight which I list in my notebook. To do this, I simply get on a scale each morning and write my daily weight in a space on the calendar. Even if I miss doing this a few days, the average of 20-25 daily readings each month is much more accurate than taking a once a week or once a month reading. Taking a reading like this also prevents me from over or under reacting to daily weight shifts. For instance, some days I may be up two or three pounds over my target weight. However, the daily reading is not important. It is the monthly reading. By taking this monthly average, I can identify trends and see if my weight is going up or down. I also chart this on an Excel spread sheet. I am being somewhat redundant here but I like seeing the totals each day as well. This system allows me to adjust accordingly by noting those months and events that have an adverse impact on my weight or exercise.

By the way, this might seem like it takes a lot of time, but it takes me no more than five minutes a day to chart my exercise and my weight. I work out an average of about 45 minutes each day if you add up the walking, swimming, yoga and jogging each week. I believe that by staying healthy, you will add a great deal of time to your life. The payback for this time has been worth it for me. It will be worth it for you too. It is an investment in your health and your wealth. The longer you are healthy, the more you earn and are able to avoid forced medical expenses.

Well, are you ready to start your plan? Do you need more information? If so, simply type “exercise planning” in Google with the quotes and you will find a number of excellent worksheets and articles to help you get started. Another question is “Will you fall off the bandwagon?” Of course you will. I have fallen off so many times, I have lost count. The real question is “Will you get back on again?”

One of my major regrets in life is finding out late how important financial planning is. I realize that our schools cannot teach us everything, but I think all students should have some training in financial planning at least by the time they get out of college. If you want to manage your life well, you must have a financial plan. A financial plan will help to insure that you have the money to spend when you have the time to spend it. There is no sense having a lot of extra time if you do not have the money to go anywhere or do anything. Although staying at home can be relaxing and fun, we need to have the choice of doing nothing or something. Money gives us this choice. I have always liked the quote that “love makes the world go round, but money greases the wheels.”

It has been said that the great Duke of Wellington had a goal to make enough money when he was young so that he would be financially secure enough to make his own decisions when he was older. When you cannot afford to quit your job or you do not have the resources to feel comfortable, you must rely on the good will of others perhaps to a greater extent than you might desire. This does not mean that you will not need others or that you will not need to work. However, having enough in the bank to cover your bills and expenses for several months might just mean the security to start a new job or to even start that business you had long dreamed about.

You do not have to be a financial planner to have a financial plan. The major purpose of a financial plan is the same as for a business. It is to chart your income and expenses. A financial plan should have both current and projected expenses and it should be as detailed as possible. I like to have a list of projected or “desired” expenses to itemize those things that I am planning to buy in the future. My projected expenses also include bills that will come due someplace down the road such as my home taxes, car registrations and even new running shoes. A good business would not think of running without an Income Statement, Balance Sheet and Cash Flow Analysis. These same forms in a much simplified version can help you to control your expenses and even put money away for your future.

You can start your financial plan with using a software program like Moneydance or RichOrPoor or you can simply use an Excel spreadsheet. Here is a link to a review of the top budget software packages for 2012 – http://money-software-review.toptenreviews.com – These software programs will cost you from 30 dollars to sixty dollars but will be worth the cost. If you choose to use Excel, it is easy to use and you can later migrate to a more sophisticated package. We often use Mint, which gives us mobile phone notices of upcoming deposits, withdrawals and bills.

Using Excel, in one column, list all your monthly debts, for instance, Visa or insurance or mortgage. In the columns across the top, you should put each month from the time you start your plan. Your bills will be very similar from month to month but you can list your monthly bills and expenses for the next 12 months by cutting and pasting from the first month you start your plan. If you know of any differences that are coming up, you can place these figures in the appropriate box. Fill the boxes for the next upcoming month with any fixed or essential expenses. You should also list all expected income on this page and keep a monthly total of your checks or cash received. Your income should either match or exceed your expenses over a six month period or you can expect to have cash flow or credit problems. Credit debt is always something that should be minimized or paid back as soon as possible. Few businesses can afford a large credit debt and fewer people can afford this type of debt. The interest is just to great and it will eat your budget up in no time.

You can then use another page to set up a “forecast” for projected expenses that are desirable but not essential. For instance, I may want to buy a computer or a new suit. I will put the item in the left hand column and then under a future month, I may budget the item in. I will try to find a way to project the expense out so that I can manage my money to cover the expense and not rely on loans or credit. You can use this second page for items like clothes, vacations, concerts etc. By having both sheets you can see first what you must pay and then second what you would like to buy. If you do not have the money to cover these future expenses then you may need to think more about what are your basic needs and what are your wants. I may not need a new computer or suit. On the other hand, if my work derives from a computer, I may need a new computer. The suit may be a “want” which I can put off for another year. We all need to have a clear distinction between wants and needs.

I also add a third spreadsheet where I track large recurring debts such as home equity loans or credit card loans. This third spreadsheet helps me track my monthly payments on these debts and how much I have left to pay on each debt. Right now we have only a couple of these debts one of which is due to our taking the payment of a school loan for our daughter. I put down the total amount of the loan, the loan payments and then I use my Excel to work backwards to see when the loan will be paid off. My goal is to make steady payments on any loans and whenever possible to pay them off before the final date. This way I can minimize interest payments on the loans.

Well, does this sound simple? It is! But the benefits are huge. You will take charge of your life and your finances. You will know where your money is going. You will be able to prioritize and spend your money on the things that are most important and eventually you will be debt free and have few financial worries. It really works. Have you started yet? Why not? What is holding you back?

By the way, I am not saying that any plan will make you rich. But being debt free and financially secure are not the same as being rich. There are many rich people who are neither and who do not sleep well at night. My goal is to be able to pay my bills, remain healthy and have a fun life. As I go out this morning to run the Desert trails up at Casa Grande Mountain, I would not trade these morning jogs for all the money in the world. Money is important but you must manage your money and not let your money manage you.

Have you ever thought of having a “day of patience?” What does patience have to do with time though? Well, according to one definition of patience, it is “a good-natured tolerance of delay.” Delay is when time accrues that we were not expecting such as when a plane is delayed or a birth is delayed. Delays can be a major source of frustration, unless of course you are a “patient” person. The penalties for lacking patience can be severe.

We have all seen how instances of “road rage” can turn into sudden tragedies that can ruin many lives. A lack of patience can be the source of severe stress and/or depression. Studies show that over ten percent of unemployed people suffer from depression. How much depression occurs because we want things right now and these things we want may take a great deal of time to accrue. If you are looking for a job, it might seem like forever with the countless phone calls, letters and interviews. Patience counsels us that it is just a matter of time, but we are not trained to wait for things to happen. We all want success today. We may recite the aphorism that “Rome was not built in a day” but we still try to build it in a day.

It is ironic that people who live in a chronically stressed-out condition are more likely to take up smoking and overeating, and are far less likely to exercise. Indirectly both of these are major contributors to a wide range of diseases and illnesses. It still remains to be shown how or to what extent stress may contribute to heart disease but it has been shown that stress contributes to factors that lower our resistance to good health and increases our risk of illness. For a good deal of information on stress and how to cope with it, go to the following website: http://stress.about.com/

How we think about the delays in our life can contribute to our health and longevity by lowering our stress and easing the burden on our hearts. How do you react to delays? Do you regard them as “opportunities” or as “time wasters?” Do you jump the gun at red lights and always run the yellow lights? Can you hardly keep from honking at the slow driver in front of you? Do the long lines and people taking more time at the registers cause you to do a slow burn? Carefully note the delays in your day today and watch how you react to them. Give yourself a star each time you are patient and an X whenever you are impatient. See how many of each you have at the end of the day. Lowering your X factor will help you to live happier if not longer.

Sister G. as we both fondly and sometimes fearfully called her was one of those classic Catholic nuns that all of the musicals are written about. If ever there was an icon of the stern knuckle rapping nun, Sister G was it’s embodiment. She knew how to be tough and stern and unbending, but she also knew how and more importantly when to be kind, compassionate and forgiving. I worked for Sister G. at Guadalupe Area Project from 1979 to 1980 as a full time high school teacher. Don’t ask me what I taught because at the Project, you had to be willing to teach anything anytime. Education was more about character development than it was about rote learning. I also taught some citizen classes in the evening for adults in the community who wanted to gain their citizenship status. Despite our school being called the “Drop Out School” it was inspiring working there. I worked with about 12 other very dedicated teachers. We were paid about ½ the scale of a public school teacher but we did not care because we felt we were being called to a higher purpose. For me, the higher purpose was working for Sister G.

Sister Giovanni Gourhan, SSND, (1914-1990) of the School Sisters of Notre Dame, arrived in St. Paul in 1961 where she encountered many Latino teens performing poorly in school and eventually dropping out. In 1964, she began a summer school program for Latino youth, which evolved into Guadalupe Alternative School in 1967 to reach students that traditional high schools would not accept. “She singled out poverty as the villain and challenged the church and the community to work together to ease the burden.” -Helen Kock. The school was located in an area known as West Side Side Paul and had a large immigrant Mexican population.

I had finished my Master’s Degree in Guidance and Counseling from the University of Wisconsin in 1979 and was looking for a counseling position either with a school or with an employment office. I had an undergraduate degree in education but was not really interested in teaching. I had done that for about a year before going back to my MS program and did not want the low pay, high stress and work load. I received a call about a counseling position and setup a meeting with Sister Giovanni at GAP (Guadalupe Area Project). This was pre computer so I did not do any background research and walked in knowing little about Sister G or the school. We met and she said she was looking for a teacher. I was immediately thinking and said “Well, I thought you were contacting me about a counseling position.” She said: “Oh, don’t worry; you will do lots of counseling with these students.” I said “Well, I am sorry Sister but I am not a practicing Catholic, in fact, I am an Atheist.” She looked at me and without batting an eyelash, she said: “I don’t care what your religion is as long as you are a good teacher.” The longer I talked to Sister G, the more I wanted to teach at GAP. I remember taking the position and never even discussing salary. As a matter of fact, salary was never even important to me while I was there.

Years later at Sister G’s funeral in 1990, I never cried so hard in my entire life. She was one of the greatest people I have ever known. Her good friend Sister Anna Louise Wilson (1929-2008) taught at GAP for over 30 years and worked very closely with Sister G. Just before Sister Anna found out she did not have long to live she said: “I am not worried – I have God, my Guardian Angel and Giovanni.” When Sister G was dying she told Sister Anna, “You take care of things down here and I will take care of things up there.” That was a covenant that was more than lived up to by both women. Sister Giovanni was a mover and a shaker. She did not let the Mayor or the Governor stop her from accomplishing her goal of making the lives of poor people in St. Paul easier. Not only were they at her funeral but also at least one US Senator was there. Sister G. would have noted the irony since they often did all they could to avoid her while she was living. She was one of the major voices for the West Side St. Paul and they were frequently at odds with Sister G. who wanted better living conditions for residents.

Sister G. was another one of those people who I think defied time by not allowing herself to be hemmed in by the strictures of her time. A woman in politics in the 60’s, a woman entrepreneur, and a woman who would challenge the male bastions of power was not a typical role. In the early sixties, a woman’s place was still largely in the home and many men, especially those in power did not take kindly being told what to do by a woman, much less a school nun. Sister G fought the power structure of St. Paul for funding, building permits, licenses and many other changes that would enable structures to help alleviate the poverty she found on the West Side. While many schools today in places like Arizona and the Southwest are downplaying the cultural heritage of immigrants, Sister Giovanni had classes in Mexican history and Spanish. She did not want the Latino community to lose its unique cultural heritage. Sister Giovanni was a very progressive thinker and we did many programs that would not have been tolerated in the Public School system.

As a manager and leader, Sister Giovanni was into the “Servant Leadership” model long before the term was even popular. Sister G. did not feel that we worked for her or that the students worked for her. She was there to support both her students and the teachers and staff at her school. She would not tolerate rudeness or lack of manners and she expected respect to be a two way street between teachers and students. She more than modeled the practices of Servant Leadership. She taught everyone what it meant to be a Servant Leader. Many managers today still think their employees work for them rather than the other way around.

Well, Sister G is the last of the five people I wanted to profile this week that I felt could fit under my rubric of defying time. Sister G. defied time and the establishment to create a more just world for all. She stood up for what she believed in and worked to be a leader who would bring more education to those whom the traditional education system had tossed out. She was a progressive with new ideas on education and she believed that curriculums needed to serve people and not the other way around. As you go about your day today, ask yourself what do you think needs changing? Are you willing to fight for these changes? Do you think these things will change by themselves? Are you willing to break with tradition and to find ways to change the rules? Why not?

Dr. W. Edwards Deming has been called the Father of Quality and the guru who started the quality revolution in Japan which changed the world of business. Deming was born in 1900 and died in 1993. He was brought to Japan by General Douglas MacArthur to help rebuild the Japanese infrastructure after WW II. He was so successful working with the Japanese that the highest award for quality in Japan was named in his honor. It was called the Deming Prize and is the most sought after award in Japanese industry. After helping Japan, Dr. Deming lived in relative obscurity in Washington, DC., until a TV special called “If Japan Can, Why Can’t We” helped to rediscover Dr. Deming and start a quality revolution in the USA in the early 1980’s.

I became part of that quality revolution when I was hired in 1986 by Process Management Institute as an Organization Development Consultant to help implement the Deming way of management into organizations. Dr. Deming started conducting these all day and often late evening conferences on quality when he was in his 80’s as a result of demand by American Management for learning about quality. His conferences ran 4 full days. Dr. Deming was 93 when he conducted his last conference which was about 6 months before he became too ill to conduct them anymore. Dr. Deming was usually on the podium for most of his conference. Needless to say, Dr. Deming never retired. Have you ever been on a stage for 8 hours? Can you imagine doing this for 4 days straight? Now think of doing this when you are in your 90’s.

I first met Deming when I volunteered to help at one of his 4 day quality conferences. In his irascible way, he proceeded to tell me that the Ph.D. that I had just spent 5 years of my life and over $60,000 dollars on was a waste of time. Needless to say, I did not see eye to eye with him on this point. It took me over 4 years of working with Dr. Deming and his ideas to realize that he was at least 90% percent right. Most of what I was taught in the University and most of what they still teach in most universities about business is wrong. I would occasionally bring PMI clients to visit with Dr. Deming at his home in D.C. for what you might call open chat sessions. We would visit and then go to lunch or dinner with Dr. Deming usually at his Cosmos Club where he was a member. Dr. Deming drove an older large 4 door white Lincoln for many years until he could not safely drive anymore. It was one of those classic Lincolns with the suicide doors.

Dr. Deming’s method revolved around a trilogy that included process understanding, data analysis and customer focus. However, Dr. Deming always believed that quality was not tangible since the most important part of quality was an attitude. You either strive for never ending improvement or you do not. The determining factor is your belief system. You either accept that the goal of business is never ending improvement or you subscribe to the more common USA attitude of “it’s good enough.” Dr. Deming believed that the typical attitude was a prescription for failure and obsolescence. Thus, the more difficult part of our consulting at PMI was not in teaching statistics or process analysis but in helping to change management attitudes from the old thinking of meeting goals and quotas to the new thinking that went beyond goals and quotas to never ending improvement and innovation.

As I reflect on the work that we did at PMI, the teachings of Dr. Deming which still guide every iota of my business consulting and the state of American business today, I see a mixed bag of success. Dr. Deming would probably laugh and say “You expected instant pudding.” Yes, I did expect that with the logic that impelled the changes needed by America to regain a quality edge against Japan that the wake-up call would have been absorbed by American management. Sadly, most business schools adopted quality curriculum based on process improvement and statistics but they missed the essence of the quality philosophy that Dr. Deming tried to teach. The business textbooks are still full of bad instruction and fallacies that would make Dr. Deming furious for the stupidity therein. Dr. Deming’s 14 points for management remain a staple and bedrock for anyone wishing to change their fundamental thinking about how an organization should be managed. I daresay it will be 200 more years before his ideas have been assimilated. Unless of course, American organizations retreat backwards to the days of Frederic Taylor and what might be called “adversarial management.”  In that case, it may be a thousand years before we finally change our paradigms.

Dr. Deming defied time not only because of his continued longevity but more importantly because he defied the current thinking of his time. People laughed at Japanese quality for years and buying anything from Japan was often a joke. Dr. Deming counseled the Japanese to be patient. He told them in the 1950’s that if they continued on his path, in 20 years they would exceed the world in quality and capture markets in every industry where they applied his principles and ideas. Dr. Deming’s prescriptions for Japan bore fruit even faster than he had predicted.

Think of the vision, the wisdom and the patience that Dr. Deming was counseling. Think of working for twenty years on a foundation of faith and hope. I can constantly hear Dr. Deming saying: “There is no instant pudding.” Nevertheless, perhaps more than ever our culture wants everything overnight. We spent thirty years working ourselves into a large debt crisis and then most Americans expected Obama to bring us back to prosperity in his first 4 years in office. This is a classic example of instant pudding.

Are you willing to dedicate twenty year of your life or more to something you believe in? Do you expect instant pudding? Are you willing to challenge conventional thinking when you believe differently? Do you control your attitude or do you let others control it for you? What does it mean to you when someone says “think for yourself?” Dr. Deming used to say “survival is not compulsory.” Can we become great again with old style thinking? What will it take to really change our colleges and universities so they can truly fulfill the vision that Dr. Deming had for business and the world?