Aging Capriciously

“Churn Rate” refers to the number of participants who discontinue their use of a service divided by the average number of total participants. In short, how many customers do you lose versus how many do you gain. A cell phone company would measure the number of customers who quit each month divided by their total number of customers for that month. This ratio or rate would be an indicator of how many customers they are losing each month. Another way of looking at this idea of Churn Rate is to ask: “Are more fish jumping into your boat or out of your boat? Churn Rates can vary by day, month or year. However, the rate measures a very important indicator of business success. I once worked for a company where we hooked a great many new potential clients, but we could not keep them in the boat. The hard work to hook the potential client was lost by poor service and delivery techniques further along in our pipeline.

This same concept of “Churn Rate” can also apply to how we treat our friends, families and loved ones. Do we gain more friends as time goes by or do we lose more? Most of us will lose friends and relatives over a lifetime and somewhat like customers, old friends must be replaced by new friends. My 95 year old aunt told me that while most of her “old” friends had now passed away, she had many new friends. Of course, most of her new friends were now younger than she was. She was a healthy and vital 95 year old widow who kept herself surrounded by a strong support group of diminishing “old” friends but was constantly adding “new” friends. It is possible to do this if you really value the role of friendships in your life and if you have an attitude like Will Rogers who once remarked that” He never met a person he did not like.”

How is your Churn Rate for friends and relatives? Do you wish you had more friends but can seldom find the time for the ones you have? What stops you from spending more time with friends and relatives? How long since you have added some new friends to your support network? How long has it been since you have had contact with your best friends? Do you have a best friend? Are you friends and relatives really important to you? If not, perhaps it is time to find some new friends.

Good timin, a tick a tick a tick a tick a
timin is the thing it’s true, good timin’ brought me to you.

These lyrics were written by Jimmy Jones in the sixties. He was one of the early rock and rollers. The song suggests the importance of timing and falling in love. I have always wondered about the idea of “good timing.” It seems to be something that can account for so much good or bad in the world. A friend of mine’s son was killed in a car accident on the way to pick his parents up at the airport as they returned from vacation. He was only 29 years old. A young woman was killed while running on the street when a car veered into her path and struck her. She was 18 years old. A two year old toddler wanders outside on a cold night and dies of exposure. A different time of day, a different day and a different season and all these people would still be alive.

Another person starts a business to sell disk operating systems and becomes the richest person in the world. Sam Walton starts a retail discount business fifty years after Sears, Penney’s, Wards, Grants, Woolworths, Target and K-Mart and becomes the largest discount store in the world. Mary Poppins and the Wizard of Oz both were released during some very troubled times in America and went on to become blockbusters. Their message of hope and optimism came at the right time for millions of people who needed some inspiration.

What does it take to get good timing? Can we develop good timing or is one born with good timing, or is it simply luck. I have never been a believer in the idea of luck making anyone successful. Some pundit once said “luck is where preparation meets opportunity. This suggests that we are the master of our fates and not the victim of random chance. I see a great deal of evidence of this definition of luck when I look at successful writers, businesspeople, athletes and artists.

So how do we account for the factor of good timing? Is timing the one element of success that is random or is timing a factor that is also in our control? Is timing something we can get better at? How good do you think your timing is? Where would you improve your timing if you could? Perhaps by understanding the role that timing plays in our lives we have a better chance of adapting it to our needs.

Well, I am back from Belize and back to work. After just having a ten day break in “Paradise” I am already thinking about more break-time! Break-time may just be the best time of the day for many of us. Why exactly do we look forward to break-time so much? Seems like such a nonsensical question. On a “break”, we get a time-out from work. We break our routine. We stop doing something that we may feel is tedious or difficult. We may take a smoke, a walk or play cards with other workers, but it is not work so it passes very fast. Break-time takes us away from work and allows us to rejuvenate some of our vital physical and mental processes.

However, what if your whole day was one long break? What if you had to come in from 9 to 5 and take one long eight hour break? I was once told that in China there was so much employment that they could not find enough jobs for all the workers. So one factory had a large break room and the employees would take turns doing the work. Fifty percent of them might be working and fifty percent of them would just be passing time in the break room. I was told that putting people into meaningful work was much more important in China than efficiency or productivity.

What if you were paid to take a break the whole day? Can you imagine what it would be like? Could you play cards, chat or be idle the entire day? I suppose some people might call this “retirement.” Retirement is different though in that you know you are not going back to work. Despite the fact than many so-called retirees must find part-time jobs to support themselves, they do not think of themselves as being on a break from work. To be on a break from work, means that after the break you must go back to work. But what if there were no work to go back to? What if you were among the permanently unemployed? What would it be like? Would you find it stressful? Would you get bored? Well, the stress would eventually come when you ran out of money. Thus for most of us, breaks need to be long enough for rejuvenation and short enough to prevent boredom.

Do you get enough breaks in your life or do you keep on until your body forces you to take a break? How balanced are the breaks in your life from both stress and tedium? What do you need to better manage in your life to prevent burnout or boredom? I know that taking this break to Belize and not using my cellphone or laptop for ten days taught me a great deal about life. I learned I was really not as important as I sometimes think I am and I learned that I am often like a rabbit, hopping from one task to another without so much as a few minutes in between. I need to take more long breaks and more short breaks in my life.

We often hear the word “run-time” but what does this word really mean? Technically, it refers to the time that a computer is running a program. Personally, I think of it as the time I spend running my computer and the time I must spend to deal with it. I have too much “run time” in my life. My computer often feels like it is running my life: emails, spam messages, viruses, run-time errors and other problems caused by this high-tech piece of equipment. I often joke that when I retire I am going to drop my computer into the biggest lake I can find or use it as a boat anchor while fishing.

We invent labor saving devices to save labor and they end up taking over our lives and costing us our sanity. Computers, cell phones, PDA’s and Blackberries have become Frankenstein like monsters. We can’t live without them. Some people take them to bed or even in their showers. They become an extra appendage. We have portable batteries and portable rechargers so that we never run out of energy for these devices. While the devices may never run out of energy, we sure do. Human beings were not designed to be run 24-7. We need downtime as well as runtime and even more rest time or perhaps some relaxation time. Our ubiquitous productive tools beep, ring, chirp, hiss and vibrate at us in a never ending chorus to get us to be more productive. Several popular science fiction stories have foretold the day when robots that take over and enslave civilization. Perhaps that day has already arrived.

Are you controlled by your computer or other labor saving productivity tool? Can you turn it off for a day or leave it home? What would happen if you did? Who will get mad at you if you do not answer their email today? How far behind the curve would you be if you did not answer your cell phone today? What might it do for your stress level if you had less “run-time” in your life? What if you had a “down time” day once a week? Do you have a cell-phone ringtone for compassion and kindness?

Well, folks, I am going to Belize today and will not be back until the 5th of April. I am going to get ten days of “downtime.” I will be back on the 5th and resume my blog then. Hopefully, I will use this time to think of some creative blog ideas and to rejuvenate my life. John

Process time is a common term in business. When I first started doing TQM (Total Quality Management) consulting, it became very important to start thinking of everything in business as a process. The key to process consulting was to believe that all processes could be improved if they were first understood. Using TQM methods, we could better understand all organizational processes and continuously improve them thereby lowering costs, improving productivity and increasing customer satisfaction. The atom of business was the process and to understand the business, you had to understand the core processes.

I soon came to realize that these same concepts could be used to improve my personal and family life. I began to realize that everything we do in life is a process and that by better understanding those key processes that affect my life, I could also continuously improve my family and personal life. There are communication processes, argument resolution processes, financial processes, vacation time processes, family together time processes, personal growth processes, child rearing processes, retirement processes and many others. The more I understand them and how they can be continually improved, the better my life is. Indeed, by applying the same principles to may life that make a business successful, I have learned to improve my life and vice versa. Whatever affects my personal life affects my business life.

The task of “process understanding” is not an easy one. In fact, it is never ending. There is always more to be understood when studying a process. The major consideration is that you never have to be perfect. The more you understand the better things will get. We spend all of our lives engaged in process time activities. It only makes sense to look at what we are doing and try to find a better way to do it. What key processes affect your life? Which of these are you improving and which of these are you ignoring? Why are you ignoring them? What processes could you do more work on to improve? How could you start? Would it make a difference in your life? Then why not start now? Who could help you get started?

What does it mean when we say it is: “Dead Time?” One definition is: “Dead time is the time on a job lost by a worker without his fault.” A second definition deals with time that cannot be recorded between two events as measured by some type of electronic measuring device. Dead time for us personally seems to be the time in our lives when we cannot accomplish anything due to some problem or failure that literally stops time for us. In my life, dead time is the time just before I fall asleep or the time when I am waiting in traffic and cannot do any work. It is the time that it takes in the morning for my mind and body to start functioning.

Each of us has many examples of dead time in our lives. Some of us have more of it then others. Often, we try to find ways to make such dead time productive but it is not always possible to do so. Cell phones have enabled a great many people to use the “dead time” while driving to and from work to make important business calls or transactions. Some people make this “dead time” productive by playing book CD’s in their tape drives and using the time to learn something or to be entertained. We have a great many instances of dead time in each of our lives. Some of these times are foreseeable and inevitable. Some happen randomly and unexpectedly. Like, when you are taking a short ride and get stuck in a major traffic jam. You can easily lose an hour or so when this happens.

How much dead time do you have in your life each day? What do you do with your dead time? Are you able to turn it into some productive use? Could you use it to relax or even to meditate? Few of us do enough relaxing or meditating. Either of these could be a very productive use of time. Does dead time really have to be dead? It all depends on your creativity.

Downtime! How that one word strikes joy in our hearts. Historically, it is derived from a machine or system that is no longer up and running. Today, it means that your computer system at work has crashed and you cannot get anything done. When IT systems crash today, we are all in a quandary with what to do during downtime. Nevertheless, there is real joy during periods of enforced downtime. The opposite of downtime is uptime. When was the last time you heard anybody excited about uptime? As in, “boy, I hope we can have more uptime today!” Not very likely! Uptime is taken for granted since uptime is when things are running normal and we are expected to be creative, productive and industrious. We cannot goof off during uptime since the machines and computers are running and all systems are set on go. Thus, we go, go, go. We become like machines ourselves, except we cannot turn off between 9-5 unless we have lunch or a scheduled break. Downtime gives us a brief but unexpected break from our daily tedium.

We may all need more downtime in our lives. However, downtime is not promoted as a value or as something to aspire to. Have you ever heard of anyone negotiating downtime in their contract? Have you ever heard of a Union arguing for more downtime? Downtime is regarded as the enemy of productivity. Vacations, holidays, time off, sick days are all a form of “planned downtime.” However, many of us are too busy to take “planned downtime.” Some of us run and run until stress or illness forces downtime. The body takes over and says “enough is enough.” We all know people who never take breaks or who seem to always be on the go. Then the day comes when their system crashes and illness or stress puts them in bed or the hospital. Many of us do not take good care of ourselves to prevent stress and thus avoid “system downtime.”

Do you ever plan your own downtime or do you wait until either you or your computer crashes? What stops you from taking a needed rest or unenforced period of downtime? Are you really so essential to the job or activity that you cannot take a break? Can the world live without you for a day or so? Stress is a major cause of illness and most of us have too much in our lives. Perhaps if you plan your own downtime today you can look forward to your uptime tomorrow.

Late-Late-Late! We all know people who are late all of the time. Late to events, late to work, and some would joke, even late to their own funerals. It is easy to find excuses for being late and we could each name a dozen “excuses.” People who are chronically late would call these reasons and not excuses. To those of us who make a point or habit of being on time, it is very difficult to tolerate the lateness of others. We see it as inconsiderate, rude and thoughtless. We see it as preventable with some advance planning and foresight. Nevertheless, we don’t seem to be decreasing incidents of lateness in the world or changing those who are chronically late.

Maybe, those of us who are chronically on time are the real problem. Was the world really meant to be run by a clock? Maybe the punctual have capitulated while the “latecomers” are the real rebels. Fighting against the dictates of the almighty clock and the culture of promptness ushered in by our advanced industrial and digital society. Perhaps, the “latecomers’ are living time in a more natural manner where life is based on cycles and not on a clock. The punctual person is driven by the time of day and the time designated by a tacit contract. The meeting will start at 8 AM. Be there or be late. The latecomer is driven by their own necessities and by an inner clock: “It is still dark out;”
“I am too tired to get up yet;” “So what if I come late, it’s not the end of the world;” “I have more important priorities;” or “I don’t feel like rushing.” The punctual person is horrified by these excuses: “What, I broke my neck to get here on time and the meeting was cancelled.” Life is not fair to the punctual person. But what do we tell our kids about the fairness of life?

Do you suppose hell is a place where everyone must be on time or suffer even worse punishments? Hard to imagine what could already be worse than hell. What happens to the late comers in hell then? What about the punctual? Are the places in heaven guaranteed only for the punctual? Can you be punctual and still go to hell?

As you go through today, how obsessed are you with being on time? Is there a place in your life for “time cycles” and not clock time? What if you are late? What difference will it make? Can you be late and not feel obsessed? What does it mean to walk a line between obsessive punctuality and perpetual lateness?

My “Perceived Flow of Time” changes depending on what I am going to do and when I do it. Perceived time is what time feels like for us on a personal level. It has nothing to do with what the clock says. It is a mental state regarding the flow of time in our individual lives. Perceived time can be slow or fast depending on our circumstances and what we are doing. For example, I seem to need at least eight hours of sleep during the workweek, however on the weekends, I am up about two hours earlier than during the workweek and I am anxious and ready to go. I don’t need as much time to sleep and I feel fuller of energy on less sleep. This is a mental message being sent by my brain to my body. I perceive my world of time differently on the weekend than I do during the week. This perception enables me to do more with less. I know that it is due to my expectations but it is interesting to see the extra energy I have when the time is all mine and I do not have one commitment and appointment after another. Weekends can fly by while weeks pass much more slowly.

My flow of time during the week is also very different from event to event. Time seems to drag by during some tasks and fly by during others. When I have to go out and run during the cold Minnesota winter, the minutes and miles seem to take much more effort and time then running during the late spring and early fall. When I am starting a new project and unsure about what to do, the time seems to flow by very slowly. Conversely, when I am really having fun with a task or really enjoying myself, time seems to pass in a flicker of thought.

Have you ever noticed how your perception of time changes depending on what you are doing and whom you are doing it with? Watch your time today. Don’t judge it or criticize it but just observe it. How does your flow of time seem to change for you? How is it different for you during the workweek and during the weekend? Does it change much? What do you think changes the flow of time for you? Are you satisfied with how time flows in your life? What would you like to change about it? What would you like to remain the same? Change your thoughts about time and you change the flow of time.

Linear time is the means by which most of us think of time. We count our time from when we are born to when we die. We measure history as a series of events beginning with the first in recorded history to the most recent. By definition, by usage, by convenience and by all the other ways we measure time; it would appear to flow in a straight line and in only one direction. The direction is from the past to the future.

However, what if time were not always linear? Have you ever noticed how “time flies” when you are having fun or enjoying yourself? When this happens, time no longer seems to be linear. It is experienced as more of a happening. A happening is something that seems almost without measure or without the ability to sense any “flow” of time. During a “happening” events and time merge and we do not notice time passing by. Depending on the event, it could pass by in a flash or it could seem like it was standing still. A moment can sometimes seem like an eternity and an eternity can sometimes seem like a moment. When you are having fun, you do not notice time passing nor can you measure your fun in terms of minutes and seconds. Imagine someone telling you to have fun for 30 minutes or so and then stop.

Some of us might wish we had more of these happenings when time was non-existent. How many of you would like to stop the clock or get off the train someplace where no one knew or cared what time it was. Do you ever get tired of tracking the seconds, minutes, days, weeks, months and years of existence? What if there was no such thing as time? Sadly we would not have a recollection of some of the great moments in life. How often do you look back at past happenings and treasure them as timeless. We only wish they had never stopped or could be repeated again and again.

What if today could be a day without time for you? What if you did not have to think about time even once today? Could that possibly happen? Can you imagine a “timeless” day? If it was, what would your day be like? What would it take to help you to forget time today? What if you lived one second at a time and did not worry about the past or the future? Would your life be better or worse without time?