What’s Wrong with Our Cops?

cops

My mentor, Dr. W.E. Deming used to say, “Put a good person in a bad system and the system will win every time.”  The latest cop fiasco with five Black men beating a young Black man to death no doubt has many people either scratching their heads or gloating.  Those scratching their heads are trying to understand how it can be that so many officers would beat a helpless man to death.  Those gloating are no doubt saying “See, it was Black cops beating one of ‘Their’ own to death.”  Still others are saying that if it were White cops, they would not have been charged with anything.  The problem with each of these perspectives is that they ignore the system.  Police operate within a system.  A bad system produces bad results.  Let me explain further.

We need to start off by understanding what a system is.  Some definitions that work for me are as follows:

1.

A set of things working together as parts of a mechanism or an interconnecting network.

“The state railroad system”

2.

A set of principles or procedures according to which something is done; an organized framework or method.

“The public school system”

3.

Deming defined a system as ‘a network of interdependent components that work together to try to accomplish the aim of the system.  The aim for any system should be that everybody gains, not one part of the system at the expense of any other’ 

A friend of mine said that the purpose of a police system is to to protect and serve the public.  

Systems can be very complex and difficult to understand.  When I was doing my management consulting, I would often bring a large group of senior managers from a company together to chart or map the “system” that they worked in.  This was usually a prelude to defining objectives and looking at “systemic” problems more wholistically.  That is a way of saying I wanted them to see the big picture.  We could do the same thing with any system.  In what is a very cursory or limited analysis of a “police” system, I offer the following factors or components.  These four factors make up a large portion of the system that police work in every day.  I would like to explain each and give my thoughts on how they create the dysfunction that seems to be prevalent in so many law enforcement agencies.  ‘

  1. Authoritarianism
  2. Exclusion
  3. Jeopardy
  4. Fascism

I do not claim that all police systems are dysfunctional.  I also do not claim that cops do not have a very difficult and demanding job.  There is perhaps no job in America that is more difficult than being a police officer.  Nevertheless, parts of the police system while designed to protect officers have been and still are major sources of dysfunction.

authoritarianism

  1. Authoritarianism

There is a saying that “Power corrupts, and absolute power corrupts absolutely.”  I speak from experience that many officers get corrupted by the power that the gun, badge and night stick welds.  Growing up on a street corner society, I had my share of run in with cops.  I was arrested before I was 18 for assault and battery and for felony larceny.  This does not count my numerous other altercations with police for which I “escaped.”  When I was young, I used to say that “The only good cop was a dead cop.”  Later, my opinion changed 180 percent and I began to appreciate the need for good policing.

The problem though is that in many cases, police let the power that they are given go to their heads.  This problem does not exist in isolation from the other factors that I will discuss but it is exacerbated by the tendency for police to think that they are above the law or that they do not have to answer to the public they serve.  Many cops take umbrage at being questioned as they act like they have the absolute right to ask questions but not to answer them.  How often have you heard in TV dramas the officer say, “I am asking the questions here.”  The person who asks the question has the power and is the authority.  The person answering is “powerless.”  TV is not reality, but it reflects some of the attitudes that exist in law enforcement.

community policing

  1. Exclusion

Cops are for the most part isolated or segregated from the public.  The old days of Officer O’Malley walking a beat and talking to kids and neighbors in a friendly demeanor no longer exists.  Talk of “community policing” is for the most part a myth or a relic of a bygone age.  We seldom see a cop unless we are in trouble, or we need something, or we are watching the 10 o’clock news.

Isolation is not a good thing.  It creates an “us-them” atmosphere.  We don’t see police as belonging to our neighborhood or as being “friends.”  We view them with hostility and suspicion when they knock on our front doors.  It does not matter whether they are Black and we are Black or whether they are White and we are White.  They knock on our door and we immediately feel threatened.

guns

  1. Jeopardy

A police officer is in life threatening jeopardy every single moment of every single day.  Perhaps, never in history have cops been so threatened.  Their lives are on the line twenty-four seven.  A cop can be blown away going to a domestic dispute or merely stopping a car to give a ticket or a warning.  The proliferation of weapons has made police more vulnerable.  The bad guy always gets the chance to shoot first and the cop must give a warning before he/she shoots.  It is easy to see why some cops go over the edge and shoot first without asking questions.  I do not say that this is justified but how would you like to go out every day not knowing whether or not you would be shot dead by some crazy who had an AK 47 or a AR 15 or a Glock 17.

facism

  1. Fascism

Before exploring this facet of law enforcement, we need to define fascism.  One definition from Wikipedia is as follows:

“Fascism is a far-right, authoritarian, ultra-nationalist political ideology and movement, characterized by a dictatorial leader, centralized autocracy, militarism, forcible suppression of opposition.” 

Police exist to protect the status quo.  There are many who mock the “Golden Rule” with,  “Those who have the gold make the rules.”  Cops are on the side of the system that pays the bills.  They protect the government against protestors, marchers, and often peaceful gatherings of citizens who they think pose a threat to “law and order.”  They also protect the government, companies and society against rioters, looters, thieves and not so peaceful protestors.

The major problem with cops is that they are on the other side of the equation when it comes to social upheaval and change.  They did not see Civil Rights as a necessary antidote to racism.  They did not see the suffragettes as giving women the right and dignity to vote.  They often were and still are on the other side of the union-management divide during strikes and labor protests.  It would seem to many people that cops work for corporate America and not the citizens of America.

I have pointed out four elements that in many cases define law enforcement to many Americans.  There are many other elements that make up the law enforcement system in the USA.  I have written several other blogs on this subject.  The four elements that I described are the most problematic and I think help to best answer the questions that this blog started with.  “How could five Black officers beat a young Black man to death.”

If you follow what I am proposing, you can understand that these five men were “just doing their job” as the system defined it.  I am sure that any one of these five men would define virtues that many would call exemplary.  I have no reason to think that they were “bad” men wanting to do bad things.  Caught up in a bad system, you and I would more than likely have done exactly what they did.  You can argue this latter point with me.  But in my experiences, I have seen too many “good” people do bad things when working in an environment that fostered either negative, immoral or unethical behaviors.

PSI watched the video today (Jan 28) of the beating that Tyre Nichols received.  At first, I did not want to watch the video.  I have seen too many videos of police brutality in the past.  They are sickening, sad, tragic and pitiful.  I did not think that I could bear to watch yet another one.  However, I did.  I do not feel that I have the right to comment on such cases if I do not see what has actually happened. 

The one thought that I got out of this video was that it could have been YOUR SON, Your FATHER,  YOUR BEST FRIEND, YOUR MOTHER, YOU or ME that was on the ground and beaten to death.  Tased, Confused, Disoriented, Maced, Kicked, Punched, and Battered, would you have run?  Would you have been able to comply with commands screamed at you?  

In my next blog, I will offer some ideas that might help to change the system.  Changing the system is the only way to change results.  Dr. Deming insisted that 94 percent of variations observed in workers’ performance levels have nothing to do with the workers.  Instead, most performance problems are caused by the system, of which people are but a part.  “People cannot perform better than the system allows”, which he explains in his book,  The New Economics.”

deming

For further thoughts on this subject of police violence, an excellent article that I came across is

The killing of Tyre Nichols was heinous and shocking. It was also not an aberration by Simon Balto

How Do You Know if You Know Anything?

truthHow do you know if you know anything?  You have two paths to answer this question.  The first path involves your belief that you do know something.  You can choose this path if you are fairly certain that you know something.  It may surprise you, but this is not a path of science.  This is a Faith-Based path.  No matter what anyone tells you, science relies on faith almost as much as religion relies on faith.

Consider the Heisenberg Principle of Uncertainty and Gödel’s Incompleteness Theorems.  Both theories show that ultimately, we can never be certain of anything, and that the fundamental bedrock of even science must then be a degree of faith.  Formulated by Werner Heisenberg, Nobel Prize winning physicist in 1927, the Uncertainty Principle states that we cannot know both the position and speed of a particle, such as a photon or electron, with perfect accuracy; the more we nail down the particle’s position, the less we know about its speed and vice versa. 

Godel’s first incompleteness theorem states that “No consistent system of axioms whose theorems can be listed by an effective procedure (i.e., an algorithm) is capable of proving all truths about the arithmetic of natural numbers.  For any such consistent formal system, there will always be statements about natural numbers that are true, but that are unprovable within the system.  The second incompleteness theorem, an extension of the first, shows that the system cannot demonstrate its own consistency.” — Wikipedia

trust

Let me provide a simple example of what these theories tell us.  For instance, you may say, “I know the earth is round.”  I challenge you to prove this.  The only way that you can prove it is by relying or trusting on the wisdom of experts who say that the earth is round.  Even if you have a picture of the round earth, how do you know that it is real?  In essence, you are relying on faith.  It is your faith in someone you trust whom you believe has more knowledge than you do.  You cannot prove the earth is round so your belief is based on faith.  This explains why climate change deniers are so difficult to argue with.  They refuse to accept any evidence from experts on climate whom they disagree with.  Instead, they find the inevitable expert who disagrees with many other scientists.  Most of us have faith in the majority.  But history has countless examples of where the majority were wrong. 

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The second path you can take is what I call the Path of the Atheist.  In this path, you accept what Socrates did that you know nothing.  Socrates was called the wisest man in the world because he believed that “I know that I know nothing.”  The atheist does not believe anything unless it can be proved to them personally.  Since it is impossible that anyone can ever prove anything to you beyond a shadow of a doubt, you must conclude that knowledge (like God) is impossible to know or prove.  The atheist concludes that all possibility of ever conclusively proving anything is impossible.  Thus no one can really know anything. 

The Path of the Atheist diverges from the Faith Based path since with faith we believe things.  We believe that there are facts and there is an ultimate truth.  Even if we cannot find them ourselves.   The scientist’s belief is tempered by realistic probabilities based on experiments and history.  The Path of the Atheist does not believe that there is any ultimate truth.  Truth is only a process that gets us closer to some approximation that we are finally willing to settle for.  The Atheist says, “Show me an ultimate truth that is unvarying and that you can prove will be forever true.”  You might argue that the sun will come up tomorrow, but you only have history to rely on for this.  The dinosaurs might have believed that they would live forever but all it took was one large asteroid to wipe out millions of years of evolution. 

As we go through life, we sometimes choose one path and sometimes the other.  Given whatever circumstances we are confronted with, we select the path that provides the most comfort and certainty for us.  Even the Path of the Atheist is comforting since the atheist does not expect any irrefutable truth.  This gives the atheist the ability to ignore whatever fads and foibles society is following in search of a truth that does not exist, or at least for the atheist does not exist.   

truth as factual

What is the meaning of all this?  Are we arguing about how many angels can dance on the head of the pin?  Are we engaging in the same logic that Bishop Berkeley did.  A man who denied that there is a reality of matter apart from what the mind perceived.  Some philosophers have argued that we cannot prove or ever know if we are living or dreaming.  I would guess that most of you reading this blog persist in the idea that you are truly alive and not dreaming now. 

What then is the value of discussing truth?  In this age of misinformation, disinformation, false facts, and fake news, it is a matter that we all need to take more seriously.  For generations and centuries, humans have searched for the truth.  We are told that the “Truth will set us free” and that truth is a value even more important than honesty.  But as Sara Gran said ““Most people wouldn’t know the truth if it bit them in the ass and paid for the privilege.”  Could it be that to paraphrase Colonel Nathan R. Jessup in a “Few Good Men”, “You don’t want the truth because you can’t handle the truth.” 

truth will set you free

Truth is a great deal more complicated than we realize.  It is one of those “holy grails” which if we find may give us eternal life.  Problem is that no one has found either the Holy Grail or the Truth.  It is said that you have your truth and I have my truth.  Dr. Deming, an expert on quality insisted that nothing could be accomplished without an operational definition of any concept that was going to be studied.  He said “An operational definition is a procedure agreed upon for translation of a concept into measurement of some kind.”   The science of an operational definition lay in the measurement of the concept but the starting point for measurement lay in the agreement between two “reasonable” people as to what measurement procedure would be used.  Without an agreement there was no starting or ending point. 

We may meet someone on the street or at a party or it may be a friend or relative and they advance some theory or ideas which contradicts the facts as we know them.  A popular controversy these days among some is whether Trump really won the election and if it was not stolen from him.  If you believe it was stolen, you will have a set of ideas about what constitutes a “fair” election. 

trumpThe Faith Based Path could lead one to accept that hundreds of systems across America could not all have been wrong and that the tallies were accurate because someone you trust told you they were.  If you do not trust the poll counters, you will reject the decisions made by election boards and cling to the idea that Trump was cheated by liars and scoundrels.  Either way it is a matter of faith.

If you follow the Path of the Atheist, you may reject the vote tallies because you do not believe any voting procedure could be foolproof.  You accept that there is error in any system and the deciding factor for you lies in the degree of error that you are willing to accept.  Given your proclivity to accept a certain amount of error, you will either accept of reject any election results based on the voting tallies.

I chose the Faith Based path and accepted that fifty state election boards cannot all be wrong.  On the other hand, I followed the Path of the Atheist since I know that error exists in any procedure, and I do not trust that any election process can rule out all the errors in the system.  I accept the errors in life just as I accept the risk of dying on the road tomorrow when I drive someplace.  It is not a matter of faith; it is a matter of statistical probability.  Tallies like life will never be perfect.

truth 2

What do we do?  First stop looking for an ultimate truth.  Truth is like beauty and is in the eye of the beholder.  Second, ask others what they base their truth on.  See if you can come up with an operational definition for establishing truth that you are both willing to accept.  Third, agree on a way to measure the outcome of whatever you are measuring or looking at.  Accept that error will always exist and that predictability for any ultimate truth is near zero. 

The best we can achieve in life is a “useful” truth that we may find to make life easier and happier for all of us.    

 

The 1st of Gandhi’s Seven Social Sins: Wealth without Work.

1

The Seven Social Sins is a list created by Mohandas Karamchand Gandhi in 1925.  He published this list in his weekly newspaper “Young India” on October 22, 1925.  Later he gave this same list to his grandson, Arun Gandhi on their final day together shortly before his assassination.  The Seven Sins are:

  1. Wealth without work.
  2. Pleasure without conscience.
  3. Knowledge without character.
  4. Commerce without morality.
  5. Science without humanity.
  6. Religion without sacrifice.
  7. Politics without principle.

I wrote a blog for each of Gandhi’s “sins” about ten years ago.  The blogs seemed to be quite popular with my readers.  I am going to update and repost each of the Seven Sins for the next few weeks.  Karen and I are making some major changes in our living arrangements and I probably will not find the time to write much new material.  I am reposting these because they still seem to be quite relevant in these challenging and chaotic times.

Wealth Without Work:  The First of Gandhi’s Seven Social Sins

Once upon a time in this great country, a model for attaining wealth and a set of rules to accomplish this objective stemmed from 3 basic beliefs.  These were:

  1. You worked hard, long and industriously.
  2. You attained as much education as you could absorb and afford.
  3. You treated all of your engagements with absolute honesty and scrupulousness.

Somewhere during the later 20th Century these 3 Cardinal beliefs (Above) about attaining great wealth were replaced by the following beliefs:

  1. Wealth can be attained at a gambling casino or by winning a lottery if you are lucky enough.
  2. Wealth can be attained by suing someone and with the help of a lawyer who will thereby gain a percentage of your lawsuit.
  3. Wealth can be attained by finding some means of acquiring a government handout for the remainder of your life.

Admittedly, not all Americans subscribe to the second set of beliefs and fortunately there are many who still subscribe to the first. Nevertheless, I think you would be hard pressed to argue that gambling, casinos, government handouts and lawsuits have not multiplied exponentially over the past fifty years.  The following are some charts which I think illustrate my points rather graphically.

global-online-gambling-market-by-region

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The nature of human beings is to want things fast and with a minimum of effort.  This is normal and not to be thought of as deviant or unusual.  However, as we age and develop more self-control and wisdom over our daily affairs, we learn to temper our desire for instant gratification with a more mature perspective.  Noted quality guru, Dr. W. E. Deming maintained that people wanted “Instant Pudding.”  For Deming this meant, change without effort, quality without work and cost improvements overnight.  Added together, “Instant Pudding” was Dr. Deming’s metaphor for the desire to obtain results with a minimum investment of time and energy.  Dr. Deming continually warned his clients that there was no “Instant Pudding” and change would take years of hard work and could not be accomplished without continued dedication and focus.

Unfortunately, our media and even schools today seem to emphasize the possibility of achieving success and wealth overnight.  Sports stars are depicted as suddenly being offered incredible contracts.  Movie stars are shown as going from unknown to overnight fame and fortune.  Singers and musicians seem to suddenly achieve fame despite being barely out of their teens and in many cases barely into their teens.  It would appear that everywhere we look fame, fortune and success happen overnight.  All it takes is to be discovered. This might happen if you can get on American Idol or be found by the right booking agent or obtain a guest appearance on a celebrity TV show.  In some cases, all it takes is the right YouTube video to accomplish overnight success.  One day PSI was an unknown Korean musician and in a few short weeks, he was celebrating success by a dinner in the White House and appearing at the Times Square New Year’s Eve celebration.  How can anyone dispute that all that is needed for fame and fortune is to be in the right place at the right time?

You may be asking “yes, but what exactly did Gandhi mean by this “sin?”  The M. K. Gandhi Institute for Nonviolence gives the following explanation:

“Wealth Without Work: This includes playing the stock market; gambling; sweat-shop slavery; over-estimating one’s worth, like some heads of corporations drawing exorbitant salaries which are not always commensurate with the work they do.  Gandhi’s idea originates from the ancient Indian practice of Tenant Farmers.  The poor were made to slog on the farms while the rich raked in the profits.  With capitalism and materialism spreading so rampantly around the world the grey area between an honest day’s hard work and sitting back and profiting from other people’s labor is growing wider.  To conserve the resources of the world and share these resources equitably with all so that everyone can aspire to a good standard of living, Gandhi believed people should take only as much as they honestly need.  The United States provides a typical example.  The country spends an estimated $200 billion a year on manufacturing cigarettes, alcohol and allied products which harm people’s health.  What the country spends in terms of providing medical and research facilities to provide and find cures for health hazards caused by over-indulgence in tobacco and alcohol is mind-blowing.” ‘There is enough for everyone’s need but not for everyone’s greed’, Gandhi said.

There is a visual problem here that perhaps underlies much of the current thinking about success.  The media loves to trumpet short success stories that will grab anyone’s attention. We are constantly bombarded with headlines such as:

Each of these sites (click on to hyperlink to the actual site) promises you overnight success or at least success in a much shorter time span than is realistic.  These ads are in the news, checkout stands, on TV and just about anywhere you turn around.  The constant daily bombardment of such ads creates a zeitgeist in which overnight success not only seems to be possible; but it actually seems to be the norm.  If you are not an overnight success, if you cannot become rich in days rather than years, if you contemplate a life of hard work to attain your fame and fortune, than something is wrong with you.  Anyone subscribing to the first 3 sets of beliefs I mentioned in the opening is a peculiar species today.  The most common belief about success in the new millennium can be summed up as:

I don’t have time to wait. I don’t have the patience to wait.  I don’t want to spend my life waiting.  I am entitled to success now.  Why should I have to wait?  I am as good as any of these rich successful people. If only everyone could see how good I really am, I would get the fame and fortune I deserve now.  If you expect me to shut up and work hard, I will leave and go elsewhere.  You need me more than I need you.

I believe that Gandhi and many of my generation would find such ideas very peculiar not to mention that they contradict certain universal principles.  Every time I hear of a new terrorist attack in this country or a new massacre at some workplace, I wonder how much the instigator was influenced by his or her desire for overnight fame and fortune.  In some bizarre out-of-this-world thinking, these maniacs equate their picture on page one of the news with a sort of glory that is accomplished by their bizarre and cruel rampage.  The more they kill or maim, the greater they think their glory will be.  We can look for all the “reasons” why but we will never find any “good” reasons for anyone to take such anti-social actions against others.  The paradox is that often the very people they hate are the ones they wanted attention or recognition from.

Ok, time for questions:

Have you raised your children to believe in hard work?  Are you one of the parents who want to make sure their kids have it easy?  How do you know how much hard work is enough?  Do you think you are entitled to success because you work hard?  What other factors play a role in success?  Is it fair that some people do not seem to have to work hard and yet still reap big rewards?  Do people today have it too easy compared to the immigrants that founded this country?

Life is just beginning.

A One Act Play in Memory of Our Good Friend: Dr. Hana Tomasek – D- 05-25-2020  

Dr. Hana Tomasek:  A Most Remarkable Woman

I am reposting this blog in memory of my good friend Dr. Hana Tomasek who died at 10:45 AM this Memorial day morning (May 25, 2020) from the Coronavirus.  Dr. Tomasek led a life that most of us can only dream about.  She was 85 years old.  Every year on July 4th, Hana would have a wonderful Independence Day Party to celebrate the country that she felt gave her everything that she could possibly want.

We would have a band, dancing, lots of good food and a series of roasts to poke good natured fun at Dr. Tomasek.  She had a great sense of humor and enjoyed the gags.  The highlight of the day though was the speech that Hana always gave to remind us all of her love for America and what a great country she lived in.  Five years ago, I wrote this play for our July 4th party in 2015.  Seems like just yesterday, that we were all sitting on her deck overlooking her beloved lake and drinking Becherovka.

Introduction to the Original Blog Written on June 1, 2015

Once upon a time there was a very remarkable young woman and young man who decided to flee communism and come to the United States of America in hopes of finding a better life.  Leaving their families and at great risk to their own lives they managed to elude the authorities in their home country and find their way to America.  With hardly anything except the clothes on their backs and speaking no English Hana and her spouse found asylum in the USA.  With the help of some good spirited people, they began to construct a new life based on their dreams and abilities and not simply by adhering to the “party” line. 

Hana became a good friend of ours in the late 80’s when we met at Process Management Institute, where Hana was now an esteemed consultant as well as educator at the University of Minnesota. Over the years, we shared many thoughts and ideas together.  Hana was one of the most competent consultants I have ever worked with.  She was wonderful at combining both “high tech” and “high touch” in working with her clients.  She was very capable of applying TQM technology but equally capable of compelling the leaders in the organizations she worked with to make the needed psychological changes to adopt a “new philosophy” as Dr. Deming called it.  TQM was ultimately more a change in attitudes then a change in technology.  A point that Hana was quick to recognize. 

Hana will be 80 years old this July and she had a birthday party this past weekend in honor of the occasion.  I was invited to say a few words about Hana at the party.  A picture of her as a young girl inspired my thinking about what I would say.  I thought of how Hana must have been when she was young. With this in mind, I decided to write the following fictional account of an interview with her as a young girl.  I decided to compose it as a short one act play.  At the party, I asked a good friend Nancy Hoy to play the part of Hana, while I narrated and played the part of the young reporter from Prague. 

A One Act-Play:  The Little Girl with Big Dreams.

The Background and Setting:

The 1948 Czechoslovak coup d’état (often simply the Czech coup) –  was an event in February 1948 in which the Communist Party of Czechoslovakia, with Soviet backing, assumed undisputed control over the government of Czechoslovakia, marking the onset of four decades of Communist dictatorship in the country. Czechoslovakia remained as a Communist dictatorship until the Velvet Revolution of 1989.  More immediately, the coup became synonymous with the Cold War. The loss of the last remaining democracy in Eastern Europe came as a profound shock to millions.  For the second time in a decade, Western eyes saw Czechoslovak independence and democracy snuffed out by a totalitarian dictatorship intent on dominating a small country

The play takes place in Prague, 1948.  The Daily Prague newspaper has become a part of the Communist means of controlling the population and is looking for human interest stories.  It has heard of a young precocious girl who is the highest rated student at her school and they have decided to do an interview with her to help show the masses how wonderful life in a communist system can be.

Hana has been notified to expect a reporter from the Daily Prague.  Hana lives in clean 2 bedroom apartment with her mother, father and brother Jan.  Hana sits in a small chair near a larger sofa reading a book and waiting for the reporter to arrive.  It is a small but comfortable and very neat living room with a few pictures of relatives and friends on the mantle.

A One Act-Play:  The Little Girl with Big Dreams.

John:  (Knocking at the door. He is a young man of 25.  Medium height, blond hair. He has been very nervous lately and constantly has the feeling that someone is looking over his shoulder.  He has been warned to stay away from “compromising” subjects.

John:  May I come in?

Hana:  (An attractive looking young girl just turning 13.  Well-proportioned with short brown hair.  Her friends would describe her as elegant and very sophisticated.)

Hana:  Yes, please do.

John:  Hi, I am from the Daily Prague and I am here to conduct the interview with you.

Hana:  Wonderful, let’s get started.  Please sit down.

John:  Thank you. Well, Hana, I will begin by asking you a few questions.

Hana:  It’s Ms. Hana, if you don’t mind.

John:  Sure, Ms Hana.   Well, Ms. Hana, what would you like to be when you grow up?

Hana:  I would like to be President of the United States of America.

John:   (Nervous chuckle noticed by Hana) But you don’t live in the United States of America and even if you did, you could not be president because you were not born there.

Hana:  (Quite composed)  I am going to move to the United States of America and then change the law when I live there.

John:  Well, let’s just say that this might not work out; do you have a backup plan?

Hana:  Of course, I will become a rich and famous management consultant.

John:  But in Czechoslovakia system, only communists can become rich and even they are not allowed to become famous.

Hana:  Then I will go to the United States of America and become a rich and famous management consultant there.

John:  Why do you want to become a management consultant?

Hana:  So I can tell people what to do.

John:  Are there any other reasons?

Hana:  Well, so many companies are so poorly run and they need lots of help.

John:  How are you going to learn about business when you live in a communist system? Wait, I know, you are going to move to the United States of America.

Hana:  Right.  I will learn all about how to become rich and famous when I get to America.

John:  (More nervous now and deciding to change the subject) Could you tell our readers what your hobbies are and what you like to do for fun?

Hana:  I like to study, read and learn about new and interesting things.

John:  Yes, but what do you do for fun?

Hana:  I just answered you.  Maybe I did not understand your question.

John:  Well, like do you jump rope, play doll house or do dress up?

Hana:  What are those things?

John:  (Uncertain where to proceed) Well, I understand you are a very smart young student.  Do you like school?

Hana:    Yes, but recently they changed all the textbooks and they took out all the good stuff about the United States of America

John:  I have not heard about that but maybe it was because they thought it might be lies.

Hana:  Well, I don’t think that people should rewrite history just because they change their minds.  What about facts?

John:  (Quite nervous again)  I think you have a very inquiring mind.  You would make a good management consultant.

Hana:  (Very Serious) Do you know where I could find a good textbook on Management Consulting?

John:  I don’t think we have any of those in the library anymore.

Hana:  Why not?

John:  Well, in a communist system, nobody worries about how the system runs since it is up to the government to decide how things should be run.

Hana:  That does not sound like a very good idea. I don’t think they do it like that in the United States of America.

John:  Well, Ms. Hana, it has been wonderful talking to you.  Our readers will be quite pleased to see how happy and great life in Czechoslovakia is for you.

Hana:  (Very skeptical) May I review your notes?

John:  (Ignoring Hana’s request)  Well,  Ms. Hana, we always like to send our contributors a token of our appreciation.  Would you like a framed picture of General Secretary Joseph Stalin or Defense Minister Ludvík Svoboda?

Hana:  Could you send me a picture of Mickey Mouse?

The END: 

Time for Questions:

What would you do if you lived in a total dictatorship?  Would you risk your lives and those of your family to flee? Would you simply go along as best you could? How would you get started in a strange country where you could not speak the language?  How much courage does it take to start a new life?

Life is just beginning.

How Can We Set Realistic Exercise Goals as We Age?

time to set goals concept clock
Goal setting is as American as mom, God and apple pie.  Every exercise book, life improvement book and management book has a section on goal setting and accolades for the process.  I also once subscribed to the philosophy that those who did not set goals for their life were losers, losers and bigger losers.  Winners set goals.  When winners reach their goals, they up the bar and set them even higher.  That is the American Way.  Set unreachable goals and if you should meet those goals, then move the bar up, ever up, ever higher.

Well, I am going to tell you that everything in the above paragraph is STUPID advice.  Most of the wisdom around goal setting is simply dumb.  Unfortunately, when it comes to your health, it is not only dumb, it is dangerous.  It was not until 1986 that I met the man who would change my mind and my attitudes towards setting goals.  This man was the renowned quality expert and statistician Dr. W. E. Deming.

demingI had just finished my PhD program in Training and Organization Development and joined the consulting firm of Process Management International.  One of the founders Lou Schultz was a follower and friend of Dr. Deming and I was soon introduced to Dr. Deming and his world.  It was a world based on 14 Principles of Management which defied everything I had been taught in my business classes at the University of Minnesota.  Dr. Deming, upon meeting me, challenged me with the comment that “Everything they taught you in your business classes is wrong.”  I was stunned and somewhat chagrined by his comment.  It struck me as rude and extremely arrogant.  In six months, I learned that Dr. Deming was more than fifty percent right.  Inside of three years, I learned that he was at least ninety nine percent right.  Do not think I was brain washed.  I have always verified new knowledge by theory and personal experience.  Considering the hypothesis that Deming threw out, I was provided a new theory.  I became religious about testing his ideas to see if he was wrong.  Time and time again, Deming proved correct.

Deming’s 14 Points for Management are as follows:

  1. Create constancy of purpose for improving products and services.
  2. Adopt the new philosophy.
  3. Cease dependence on inspection to achieve quality.
  4. End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
  5. Improve constantly and forever every process for planning, production and service.
  6. Institute training on the job.
  7. Adopt and institute leadership.
  8. Drive out fear.
  9. Break down barriers between staff areas.
  10. Eliminate slogans, exhortations and targets for the workforce.
  11. Eliminate numerical quotas for the workforce and numerical goals for management.
  12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
  13. Institute a vigorous program of education and self-improvement for everyone.
  14. Put everybody in the company to work accomplishing the transformation.

Note number eleven above, where he says to eliminate quotas and numerical goals.  How can he advocate this when every single expert in the world says to do the opposite?  Setting goals and establish quotas and targets is the refrain most often heard in business.   Dr. Deming says that following the traditional rules on goal setting is counterproductive.

“Management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.”  — W. E. Deming

Problems with Goal Setting:

exercising

There are several problems with goal setting which I would like to discuss.  You need to understand these problems to understand why goal setting my hurt your health.  If you have some knowledge of the statistical concepts that Dr. Deming puts forth so much the better.  However, I will try to explain Deming’s opposition to goal setting for the reader that has no statistical background.  The four major problems are:

  1. Where did your goals come from and how realistic are they?
  2. Is your system/body capable?
  3. What is your apex?
  4. Are your goals sustainable?

I will try to explain how each of these four problems impacts the goal setting process.  I hope you will have a better idea of the pros and cons of goal setting after reading this blog.

  1. Where did your goals come from and how realistic are they?

Dr. Deming always said that if you do not know what a process is capable of (measured by standard deviation and CPK) than any attempt to set a goal would be foolish.  Under these conditions, it would just constitute wishful thinking.  For instance, organizations will often set sales goals by simply decrying that they want a 10 percent increase in sales over the previous year.  The first question I would have is why 10 percent?  Why not 1,000 percent?  Ridiculous you might say to a 1,000 percent increase but it is no more ridiculous than 10 percent if I do not have a system that can handle or produce that kind of an increase.  Any goal is ridiculous if you do not have a system and a process capable of achieving that goal.  Unfortunately, too many goals are simply pulled out of thin air and have no roots in reality.

  1. Is your system/body capable?

set huge goalsLet me illustrate the problem addressed by this question with an example from my own life.  Several years ago, I had just turned sixty years of age and I thought it would be cool to be able to do twenty pullups.  I could usually do about ten or so and so I thought it would be a snap to increase my routine and get to the goal of twenty.  At first, I simply increased the number of pull-ups I did each week but this did not work very well as I soon plateaued.  I then decided to find some “established” routines.  These established routines generally involved doing at least three sets three times per week and having the number of repetitions in each set increasing each week.  The formula upon which these increases were based was never disclosed.

recon ron

I tried several different routines including the Marine program, a program called Recon Ron and several online programs that outlined a systematic way to reach twenty pull-ups.  In each case, I followed the program but after six or so weeks, I would reach a point at which I could not advance to the next level.  Sometimes the number of reps required for the next level was down right ridiculous.  For instance, one day my total repetitions might be five sets of 10- 13 pull-ups each set.  The next day, they would have five sets of between 13-16 pull-ups.  The jump between 13 and 16 was like trying to jump across a mile-wide chasm.  No way could I make the transition.

myth of sisyphusIn hopes of salvaging the program, I would often drop back to the previous level and try to continue my progress.  However, every time I started to progress again, I would reach a point where my body could not obtain the increases dictated by the regime I had selected.  I once reached as high as sixteen pull-ups before I crashed.  The crashes would usually take the form of having an acute muscle pain or sometimes getting sick and not feeling like I had the energy to continue.  Laying off for two weeks or so to recover, I would find that when I tried to start the program again, I had now dropped down to a much lower level than I had previously attained.  It was like starting all over again.  Over the years, trying to reach my twenty pull up goal, I have felt like Sisyphus pushing the rock up the hill and nearly reaching the top only to have the rock roll all the way down again.

exercise-stress_640-480

I am now of the belief that first, at my age, I may not have the system or body capability to achieve twenty pull-ups and second, (more importantly) that I am not doing my body any good by trying to push it to some arbitrary goal.  What is magic about twenty pull-ups?  Am I going to be any healthier or fitter?  Furthermore, trying to achieve some arbitrary goal, I could end up doing real damage to my shoulders or back.

  1. What is your apex?

hippo to unicorn

An apex is the top or highest part of anything.  Most athletes reach their physical peak at about twenty-nine years of age.  This is true for many but not all sports.  I did my best 10K run of 38:48 when I was thirty years old.  Since then, my running times have become slower and slower.  Some athletes, particularly swimmers may maintain their peaks for many years past their apex.  This is not the general rule.  It is more likely that whatever sport you excel in your apex performance will deteriorate with age.

The importance of one’s apex performance lies in the recognition that it will be impossible to maintain this performance over time.  Moreover, it is foolish and unproductive to try to use such prior performance measures as goals for one’s fitness.  The outcome will likely be pulled muscles or worse.  What makes more sense is to set “maintenance goals” that are well within your reach and work towards or with them.

A maintenance goal is much different than a stretch goal.  Most books on physical fitness emphasize stretch goals.  This concept of stretch goals represents a state wherein you are constantly setting lofty goals and moving them forward as you accomplish them.  This is very dangerous and frustrating.  The first problem with the stretch goal strategy is that they are arbitrary and have no empirical relationship to how fit you are or want to be.  The second is the danger of hurting yourself as you constantly try to increase the number, weight or time involved with each goal.

In a maintenance goal, you decide first on the level of fitness that you think makes sense.  For instance, do I want to be able to bench press 150 lbs. or do I want to be able to bench press 50 lbs. three or more times?  If I am working to become a champion weight lifter than lifting large weights is a must.  If I am working to have good muscle tone, flexibility and a relative level of arm strength necessary for normal every day lifting, then being able to life 25 lbs. ten or twenty times will make much more sense than being able to bench press 300 lbs. once.  Furthermore, with maintenance goals, I am much less likely to injure myself by tearing or pulling a muscle.

Perhaps you have never had an apex performance in any sport.  This is not important.   An apex performance simply gives you a relative benchmark based on your best ability at a certain age.  If you have never worked out a day in your life, then simply start with what I call a 1-1-1 program.  I developed this concept when I was being discharged from the Air Force after serving four years.  I had to go in for a discharge physical with 12 other men.  After the physical, the doctor called us all together and told us we were all overweight and fat.  I was so embarrassed, I determined to start exercising the next day.

The following day after my physical, I had my wife drive the car about a mile down a dirt road and drop me off.  I told her to drive down to the end of the road and wait for me.  I started to jog down the road.  I did not even make it half way down the road before I became sick to my stomach.  I walked the rest of the way to the car and asked my wife to take me home.  Once home, I went to bed and stayed there until the next morning.

I knew right then and there that I had to start off small and work up.  I decided to walk about a block each day.   Do one push up each day and attempt one pull up each day.  Eventually, I shed my excess weight and got back into the best shape I had seen in three years.  I labeled my program, the 1-1-1 program after my three goals or starting points.  I allowed myself to progress naturally and not to adopt any outlandish and wishful stretch goals.  Later, I started competing regularly in running, biking, swimming, canoeing and skiing events.  I continued this competing until I burnt out on the extra load that competing places on one’s body.  As the years went by, I could clearly see I was not going to win any gold medals.  Based on a knowledge of my body and the realization that my goals needed to adapt over time, I set a series of basic maintenance goals which over the past ten years I still try to follow.   My goals are:

  • 4 or 5 runs per week with an average run of 30 minutes for the month. Average 60 percent “days run per month” based on 30 days in the month. 
  • 10 Pullups 3x per week
  • 200 bicep curls with five lb. weights, 3x per week
  • 45 Triceps presses, 3x per week
  • Calf stretch and knee bends, 3x per week, 3 minutes stretches with 1 minute for knee bends
  • Yoga 25 minutes, 3x per week
  • Ab exercises 8 minutes, 3x per week

The above routine is my basic routine which I do each week.  I do not increase my goals.  I do not try to stretch myself.  I measure and monitor my routines each week to accomplish what I consider to be my maintenance goals.  I call them maintenance goals because I am focused on simply maintaining my present state of fitness.  This is a level of fitness that enables me to do the activities I enjoy and not feel exhausted or overly worn out.  I can hike, bike, canoe or do a relative amount of physical labor without my body protesting too much.  Just a few weeks ago, I helped my stepdaughter move into her new home.  Her boyfriend and I rented a U-Haul truck and did all the furniture moving ourselves.  I had no unusual aches or pains the next day.

Some experts would say that I am going to decline in fitness since my body will acclimate to these goals and then my level of fitness will deteriorate.  My reply would be to have them wait until they are 70 years old and see if they still believe this.  The truth of the matter is, I occasionally must adjust my goals downward some months.  If I have been sick, been traveling or had company and not able to exercise, I may not be able to make my maintenance goals.  I will set my sights lower for a while and then work towards getting back to my maintenance level of activity.

  1. Are your goals sustainable?

fitness goalsThe fourth question you will want to address concerns the sustainability of your goals.  I raise this question since the Second Law of Thermodynamics says that all systems will deteriorate unless energy is put into them.  Our bodies are simply physical and biological systems interacting with our environment.  Over time the energy that we can put into our systems will inevitably decrease with age.

The effects of this decline will mean that any goals, maintenance or otherwise that you have set for your body will be that much harder to attain.  Just like a clock runs down when the battery gets weak, your body is going to run down as your energy level declines.  This decline will be caused by a combination of age, physical condition, life style, motivation and illness. There is no escaping this.  However, this does not mean that you need to give up.  The goal you need to have for your body is to be in the best physical condition possible given the exigencies facing you each day.  This is going to be different for each of us.  My goals, your best friend’s goals, the goals in some exercise book are not going to be the right goals for you or anyone else.

Conclusions:

Don’t let me tell you what your goals should be.  Don’t let anyone else tell you either.  Decide what your priorities are in life and set your goals or exercise program to match your priorities.  Keep in mind that if good health is your priority, you will need to spend some time in physical activities that promote good health.  How long and how hard your time and activities will need to be will depend on how you feel and how you want to feel.  Start small and remember that progress is not always upwards.

Time for Questions:

Do you exercise?  Do you have a written exercise program?  Do you have goals?  What has been your experience with goals?  Have you ever had any bad experiences with goal setting?  Can you share them in the comments section?  As you age, how have your goals changed?

Life is just beginning.

“An individual will of course have his own goals.  A man may set his heart on a college education.  He may resolve to finish this chapter by morning: I give myself a deadline.  Goals are necessary for you and me, but numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.” — Dr. W. E. Deming

“A goal such as “improve throughput by 20%” or “reduce lead time from 10 days to 5 days” is incomplete or worse, unachievable or irrelevant, because it doesn’t relate to the process capability. The danger of setting goals without understanding the process capability is twofold.

  1. If the goal was set beyond the process/system’s capability (or expected range of performance), the only way to achieve the goal is to change the process. However, in many cases, the critical variables in the process are outside the control/scope of the people who are tasked with achieving the goal.

For example, you are getting 25 miles per gallon from your car in the last 3 fill-ups. If you don’t know the capability of 20-30 MPG fuel efficiency, it doesn’t matter if your goal is set at 35MPG (because of your desire or economic need). You might try to change driving habits, keep tires properly inflated, use some additives, or perform more routine maintenance. You might even get rid of some stuff in the car or pick a route with less stop and go traffic. What you will find is that despite great effort, your MPGis still below 30. In some rare occasions, you might achieve 35 MPG or greater because it’s mostly downhill. But you know you would give up the gain when coming back uphill.

  1. If the goal was set within the process capability, there is always a finite probability of achieving it without any effort or change in the process. The goal without an associated probability target is pointless.” —- Goals and Process CapabilityFang Zhou

 

The Thirteenth Greatest Mystery of All Time:  How can I Provide More Value to the World and Get Paid for It? 

Business-Consulting1If you have a good memory, you will note two facts. One, I skipped mystery number 12.  Two, I added a 13th mystery to my series of All Time Greatest Mysteries.  Call it a “baker’s dozen.”   Actually, this is a rather shameless advertisement for my services.  I have posted over 95 blogs on this site and nearly 600 blogs at www.timeparables.blogspot.com  and never one ad.  Today, I am posting an ad for myself.  I want to consult, teach, train, speak, lecture, educate, facilitate and help organizations innovate in the areas of cost reduction, strategic thinking, quality improvement, customer service, innovation and revenue generation.  Over the years, I have helped many profit and non-profit companies by solving problems and creating solutions to their most pressing business needs.

“Don’t think of your website as a self-promotion machine, think of it as a self-invention machine.”  ― Austin Kleon

I am now looking for potential clients that need the help of an honest, hardworking, creative and innovative consultant.  Over the years, my clients have made amazing improvements in all areas of their business including:  increased revenue, reduced operating costs and greatly improved customer loyalty.  I enjoy a collaborative working relationship with clients wherein I bring the best of twenty six years of organizational development experience to the client and meld this to the knowledge and systems perspective that is part of their inside working experience.   consulting_concept1

“Try not to sound like those singer-songwriters that go on and on with ten-minute, barely intelligible stories that everyone endures until the next song starts.”  ― Loren Weisman

You might be wondering:  “How do I fit into this marketing picture?”  If you know of any organization that is in financial difficulty or any organization or manager that simply wants to be better able to compete in a global market, please send me their names or send them a link to this blog.  I have a full-profile and resume at LinkedIn and examples of some presentations that I have used for organizational development at Slideshare.net.

I have a website at www.johnpersico.com  that displays my model of organizational excellence and some of the tools that I use in the quest for enhanced organizational performance.  I do not use a cost cutting model of organizational growth and change.  My models are all based on doing things better, smarter and more effectively.  Over the years, I have learned from such management experts as: W. E. Deming, Kaoru Ishikawa, Peter Drucker, Herbert Simon, Noriaki Kano, Yoji Akao,  Joseph Juran, Kenichi Ohmae and many others whose names I have now forgotten but whose lessons and models I have assimilated.  11596153-business-consulting-concept-in-word-tag-cloud-on-white-background2

“I’ve said it before, and by gosh, I’ll say it again — don’t be afraid to toot your own horn.”  ― Emlyn Chand

I have conducted hundreds of seminars, online classes, workshops, talks, training sessions, team projects and consulting engagements with government, education, for-profit, manufacturing, healthcare, transportation, IT, mining and retail industries.  I would be happy to speak to anyone to see how I can help them reach their goals or simply plan a strategy to help them more effectively accomplish their vision and mission.  My vision has been the same now for 25 years:  To Live a Healthy, Useful and Wise Life.   

“The true basis of morality is utility; that is, the adaptation of our actions to the promotion of the general welfare and happiness; the endeavor so to rule our lives that we may serve and bless mankind.”  —- Annie Besant

Please take 3 minutes to review my video.  I was asked to create a video for a potential client that wanted me to showcase my facilitation and teaching style.  This short video was the result.  Please feel free to pass it on to other people.  If it goes viral like Gangnam Style, I may have to create a dance to go along with it.

John Persico Consulting and Training Video 

Thank you for your help.  

I promise to post Mystery Number 12th this coming week.

 

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